Introduction:
At SalonReserve.com (referred to as "SalonResrve", "we", "us", and "our"), we are committed to protecting the privacy of our users. If you are in Sri Lanka, we are the data controller unless otherwise stated. Please read the following privacy policy that explains how we collect, manage and protect your personal information.
What information do we collect & how do we use it?
At SalonReserve, your seamless experience on our website and through our services is our priority. To ensure this, we collect certain personal information from you in line with our Terms and Conditions. This section outlines the types of personal information we gather, the sources from which we may obtain it, and the reasons behind our data collection.
Types of Information Collected: When you engage with our services, we collect various types of personal data. This may include your contact details (such as your name, email address, and phone number), booking information, and payment details.
Sources of Information: Most of the information we collect comes directly from you when you use our services, whether it's making a salon reservation, creating an account, or interacting with our customer support. In some instances, we might also receive information from our salon partners or through automated means like cookies on our website.
Purpose of Data Collection:
Legal Basis for Processing: Our processing of your personal data is grounded in fulfilling our contractual obligations to you under our Terms and Conditions, complying with legal requirements, and pursuing our legitimate business interests.
We are committed to transparency and responsibility in handling your personal data. Understanding how and why we collect your information is key to our mutual trust and the success of our services.
Data Sharing and Disclosure:
At SalonReserve, we understand the importance of your personal data and are committed to protecting its confidentiality and integrity. This section outlines our practices regarding the sharing and disclosure of your personal information.
With Salon Partners: To facilitate your salon reservations, we share necessary personal information, like your name and contact details, with the salons you book. For salon owners, we share only essential client information for service provision, ensuring its use is strictly for fulfilling customer appointments and maintaining client privacy.
Third-Party Service Providers: We collaborate with trusted third-party service providers who perform services on our behalf. These services may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We provide these third parties only with the information necessary to perform their specific services and strictly prohibit them from using your information for any other purpose.
Legal Requirements and Law Enforcement: We may disclose your personal information if required by law or if we believe in good faith that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, employees, customers, or the public.
We are committed to ensuring that your information is secure and treated with the utmost care and respect. Our policies and practices are designed to safeguard your personal data and uphold its confidentiality.
Data Security Measures:
At SalonReserve, safeguarding your personal information is a top priority. Our robust security measures include
Secure Storage: Your data is stored on secure servers, protected with advanced security technologies.
Encryption: We encrypt sensitive information, like payment details, to ensure its safety during transmission.
Access Control: Only authorized personnel have access to your personal data, and they are bound by strict confidentiality obligations.
Regular Security Reviews: We routinely assess and update our security practices to address emerging threats.
Incident Response: In case of a data breach, our rapid response plan aims to swiftly mitigate any potential impact.
While we are committed to protecting your data, we also advise users to maintain strong passwords and keep their login details private.
User Rights and Choices:
At SalonReserve, we empower our users with control over their personal data. You have the following rights:
Access and Review: You can request access to view the personal information we hold about you.
Update and Correct: If your information changes or if you find inaccuracies, you are entitled to have it corrected.
Deletion: You can request the deletion of your personal data from our systems, subject to certain exceptions.
Data Portability: Where applicable, you may request a copy of your data in a structured, commonly used, and machine-readable format.
Opt-Out of Communications: You have the option to opt out of marketing communications at any time.
To exercise these rights, please contact us at [email protected]. We will respond to your request promptly and in accordance with applicable laws.
Use of Cookies and Tracking Technologies:
While SalonReserve's websites and services do not directly use cookies, our advertising partner, Engage Media, employs them to enhance user experience and deliver targeted advertising. Here's what you should know:
What Are Cookies?: A cookie is a small text file stored on your computer's hard drive by a website. It helps in remembering your preferences and tracking your online activity for various purposes.
Engage Media's Use of Cookies: Engage Media uses cookies to understand user behavior, which aids in providing relevant and personalized advertising content to our users.
Your Control: You have the ability to manage cookie settings through your web browser, including blocking or deleting cookies from Engage Media or other services.
For further details on how cookies are used by our advertising partner, please review Engage Media’s privacy policy.
Contact Us:
If you have any questions about these Terms, please contact us at [email protected]