Sanmark Solution PVT Ltd (reg. no. PV 120087), with its registered address at Ranawiru Mw, Kahatapitiya, Batapola, Galle, Sri Lanka, 80320, designed and developed a web-based service known as “SalonReserve”. SalonReserve is a comprehensive platform that (i) enables our customers, primarily salons and spas, to manage appointments, bookings, and sales efficiently and (ii) provides a user-friendly interface for clients to explore and book services at their preferred salon or spa (the “Services”). In addition to these digital solutions, SalonReserve also offers various support and consulting services to enhance our platform's functionality and user experience (the "Additional Services").
These are Terms of Service and Conditions ("Terms of Service") between you and SalonReserve for the use of the SalonReserve Platform (as defined below).
Acceptance of Terms and Conditions
Agreement to Terms: By accessing or using SalonReserve, a service developed by Sanmark Solution PVT Ltd, you agree to be bound by these Terms and Conditions.
Changes to Terms: We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting to our website. Your continued use of SalonReserve after any such changes constitutes your acceptance of the new Terms and Conditions.
Service Use: SalonReserve is intended for users who are at least 18 years old. By using SalonReserve, you represent and warrant that you meet this age requirement.
Account Responsibilities: If you create an account on SalonReserve, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.
Compliance with Laws: You agree to use SalonReserve in compliance with all applicable local, state, national, and international laws, rules, and regulations.
Termination: We may terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.
Registration
To access our Services, you must create a SalonReserve Account. During registration, you will be required to provide certain personal information, including your name. It is imperative that you provide accurate and up-to-date information. You are responsible for any activities conducted under your SalonReserve Account, including those by authorized users or others who gain unauthorized access due to your failure to secure your account information. We maintain the right to modify, suspend, or terminate your SalonReserve Account if you submit false or incomplete details or if you fail to meet our registration requirements. This is necessary for safeguarding SalonReserve's legitimate business interests.
As a user of SalonReserve, you, or any third party through you, are prohibited from engaging in the following actions:
Exporting the Services: You may not export or transfer the SalonReserve Services without our express written consent.
Unauthorized Access: Accessing or attempting to access any SalonReserve system data or content through unauthorized means, such as automated systems (e.g., robots, spiders, scrapers), is prohibited unless a separate written agreement has been established with us.
Circumventing Restrictions: You must not violate any restrictions set forth by SalonReserve, work around technical limitations of the Services, enable disabled features, or reverse engineer any part of the Services unless such restriction is prohibited by law.
Interfering with the Services: Actions that interfere with the proper working of SalonReserve, hinder other users' access or usage, or impose an excessive load on our infrastructure are strictly forbidden.
Misuse of Content and Software: Copying, modifying, creating derivative works, publicly displaying, republishing, uploading, posting, reselling, or distributing SalonReserve software, content, or Services in any unauthorized manner is not allowed.
Third-Party Use: You may not allow third parties to benefit from the use or functionality of the Services via rental, timesharing, service bureau, or any other means.
Transfer of Rights: Any rights granted to you under these Terms cannot be transferred or assigned to others.
Safety and Compliance: The Services should not be used in a manner that distracts you from obeying traffic or safety laws.
Prohibited Activities: Using SalonReserve for any illegal activities or in ways that expose you, other users, our partners, or SalonReserve to harm is strictly prohibited. This includes but is not limited to, transactions involving firearms, ammunition, or other harmful devices.
Adherence to Terms: The Services must be used only as expressly permitted under these Terms.
Violation of these restrictions may lead to suspension or termination of your SalonReserve Account.
Your Content on SalonReserve
When you upload or provide content to SalonReserve, such as suggestions, feedback, photos, documents, logos, or promotional materials ("Content"), you affirm that you own this Content or have the necessary rights to use and share it.
By submitting Content to SalonReserve, you grant us and our affiliates a worldwide, non-exclusive, royalty-free, and transferable right to use, modify, publish, and distribute your Content. This right is perpetual and includes incorporating your Content into our Services for any purpose, with or without crediting you. Your rights to your Content remain yours, but you allow us these uses as long as your account is active. You can modify or remove your Content through your SalonReserve Account; however, copies may remain in historical or cached forms.
Please ensure that your Content does not violate any legal standards or rights. It should not be misleading, obscene, defamatory, or harmful in any way, nor should it infringe on privacy, publicity, or intellectual property rights. We reserve the right to remove Content that breaches these guidelines and to monitor Content to prevent fraud or Term violations. While we aim to maintain a respectful environment, we are not liable for any user-submitted Content and its potential impact, except in cases of fraud, negligence, or willful misconduct on our part.
Payment Terms
For each appointment booked through SalonReserve, a total fee of 5% of the payment is charged. This is divided as follows: 2% is charged by SalonReserve for the booking service provided, and an additional 3% is charged by the PayHere company for processing the payment.
Intellectual Property Policy
SalonReserve respects intellectual property rights and expects the same from its users. We address infringement claims seriously and have the policy to deal with third-party allegations regarding material on our platform. Valid infringement claims may lead to the removal of content and potential account suspension or termination for repeat offenders.
Security Measures and Your Responsibilities
SalonReserve employs technical and organizational measures to protect your information from accidental loss and unauthorized access or use. However, we cannot guarantee complete security against unauthorized breaches. You should be aware that providing your information is at your own risk.
You are responsible for securing your password and controlling access to your SalonReserve account on your devices. In case of any unauthorized use of your account or security breach, notify us immediately.
Ownership
We reserve all rights not expressly granted to you in these General Terms. We own all rights, titles, interests, copyrights, and other intellectual property rights (as defined below) in the Services and all copies of the Services. These General Terms do not grant you any rights to our trademarks or service marks.
"Intellectual Property Rights" encompass all types of intellectual property, including patents, copyrights, trademarks, trade secrets, and related rights, in any jurisdiction, whether registered or not.
By submitting ideas to SalonReserve, you acknowledge that your contributions are voluntary, with no expectation of compensation. SalonReserve may use these ideas freely without any confidentiality or financial obligations.
Contact Us:
If you have any questions about these Terms, please contact us at [email protected].
Refund Policy for SalonReserve
Thank you for choosing SalonReserve for your salon booking needs. We are committed to ensuring a satisfactory experience for both our clients and salon partners. Please review our Refund Policy below, which complements our Terms and Conditions and Privacy Policy.
Cancellation Policy
Customers can cancel appointments through the SalonReserve platform. Please note:
For cancellations made more than 12 hours before the scheduled appointment, a fee of 3% of the service cost will be charged.
There is no option for free cancellation.
Refunds
Refunds will be processed for the cancellations made as per the above policy.
The refunded amount will reflect the original service cost minus the cancellation fee.
Refunds will be credited to your original method of payment within 7 business days.
No-Show Policy
In case of a no-show (not attending your appointment without prior cancellation), the full-service cost may be charged, and no refund will be provided.
Late Arrivals
Late arrivals may lead to shortened or rescheduled appointments at the discretion of the service provider. No refunds will be given for missed time due to a late arrival.
Modifications by Salon
If a salon modifies or cancels an appointment, we will assist you in rebooking or provide a full refund.
Questions
For any queries or concerns regarding our refund policy, please contact us at [email protected]. We are here to help ensure your experience with SalonReserve is smooth and enjoyable.